Does this camera come with a SIM card?
No, the camera does not come with a SIM card, but you can purchase one from us for €29.99. Every 4G camera needs a physical SIM card and does not support an e-SIM card. And note that Reolink 4G camera can only provide network for itself with a SIM card inserted, and cannot work as a hotspot to provide WiFi for other devices.

Does the camera have an SD card?
No, the camera does not come with a micro SD card built in. But it has a micro SD card slot.
This camera supports Max. 128GB micro SD cards with FAT32 format and Class 10 or higher read & write speed.

Does the camera work on 5G/4G/3G/2G?
The camera works on 4G networks. It also supports 3G, which is not recommended though (since wireless companies are working to retire older network technologies). It does not supports 5G or 2G SIM card.
Yet it does not matter you use a 4G or 5G mobile phone to access the camera. The camera needs a SIM card of its own, which is totally irrelevant to your mobile's SIM card.
Note: The camera does not support WiFi connection.

How does 4G work on this security camera?

Similar to your mobile phone, 4G security cameras need a SIM card with a data plan to transmit video signals over 3G/4G network. The common SIM cards offered by carriers like Vodafone can work for Reolink 4G cameras.

Can this camera be used outdoors/indoors?
This camera can be used both indoors and outdoors.

It is IP65 certified weatherproof and its operating temperature is from -10°C to 55°C (14°F to 131°F), ideal for outdoor and indoor usage.

How can I charge this camera? Is the solar panel a must?
You have two charging options (including solar charging):
Option 1. Have the camera connected to a solar paner for non-stop power supply.
(👆Also recommended as the most friendly charging option for the cam's battery.)
Option 2. Charge the camera (with its non-removable battery) via a 5V 2A USB charger. (Please note that it's ok to charge the cam while it's working, but not for long.)

How long does the battery last?
The camera comes with a rechargeable battery. Normally, the battery lasts for about 1-4 weeks per charge (Actual use varies based on settings, use conditions and environmental factors.) When the battery level goes down to 10%, the camera will send you a low-battery notification.

How much data does the camera use?

Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in Clear mode (default bitrate: 4Mbps) will use about 2GB of data. And if you use 1GB of data to stream live feed in Fluent mode (default bitrate: 672kbps), you can watch for 3.5 hours. Based on that, you can estimate the data usage to choose the right data plan for you.
Note: The above information is just for reference. The actual data usage is based on the actual working situation and may vary from the SIM card providers.

Can this camera support time-lapse function?
Yes, the camera can support time-lapse. It can save time-lapse photos and videos to the SD card.  How to Set Up Time Lapse?

Does the camera support cloud storage?
Yes. You can refer to Reolink Cloud to check it available countries. Note: You can also save video clips into a micro SD card (supports up to 128GB).

Can I talk to someone via the Reolink App? (Two-way audio)
Yes, this security camera features two-way audio, which means you can listen and talk to someone in real time with simple clicks in App.

Can this camera support smart home like Google Assistant?
Yes, currently, this camera can work with Google Assistant.

Does my camera support person/vehicle detection?

Yes, this camera supports person/vehicle detection. In addition, pet detection is added.

Can I alter the sensitivity of the motion detection?
Yes. The Sensitivity setting of Reolink cameras is controlled by a slider. You may drag the slider to the left/right to set the motion detection sensitivity. The higher the level, the more sensitive the motion detection. You can set the PIR sensitivity for your camera by logging into the Reolink App and go to Device Settings->PIR Motion Sensor->PIR Sensitivity, and then you can slide to adjust the PIR sensitivity. 

What happens to recorded videos if the SD card is full?
Overwriting of SD card is enabled by default. When the SD card gets full, the newly-recorded videos will replace the existing videos. Overwriting starts from the videos that are saved earliest. The camera support a maximum of 64GB Sized SD card.

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