Refund policy
Connectit.ie Returns Policy
Please read the information below prior to purchasing from Connect It in order to familiarise yourself with our policies in relation to cancellations, refunds and faulty items. We also recommend you immediately inspect any goods that we deliver to you or that you collect from us to ensure you are completely satisfied.
Prior to returning any goods, please contact our Online Team at info@connectit.ie who will guide you through our returns process.
Reporting an Issue
Damaged goods or missing Lines need to be reported within 48 hours of delivery. If any goods delivered to you are damaged or missing, please contact our Customer Team at info@connectit.ie to report. If not reported within 48 hours you are accepting full responsibility for the goods supplied.
Change of Mind
You can change or cancel an order prior to it being dispatched from our warehouse. If the order has been dispatched, you will have to go through the returns process outlined below.
Prior to returning any goods, please contact our Online Team at info@connectit.ie who will guide you through our returns process.
All goods must be returned in “as new” condition - returned unopened & unused, in original and undamaged packaging, and accompanied by our returns form, which can be requested from us by emailing info@connectit.ie. It is our policy to return goods to the purchaser if we suspect that any product has been used and/or damaged.
(a) You will be responsible for the cost to return the goods to us.
(b) A refund of the value of the goods will be made upon our receipt & inspection of the returned goods.
(c) In addition, a restocking fee may apply, where the item(s) returned have diminished in resale value.
(d) Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us.
(e) Items which contain a security seal can only be returned if the security seal has not been broken or tampered with.
(f) Batteries & SIM Cards cannot be accepted for returns.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.
Refund Policy Exclusions
We are unable to offer a refund or an exchange under this policy on any products with a tamper proof seal once this seal is broken. If you have used the product, we will not be able to sell it to someone else. This means that we cannot make a full refund.
All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.
If you have used the product or had it installed, we will not be able to sell it to someone else. This means that we cannot make a full refund.
Batteries cannot be accepted for returns once the package seal has been broken.
This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Receiving a Refund
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be made via the method of payment you used to make your online purchase excluding the original postage charge.
If you haven’t received a refund after 10 business days, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@connectit.ie.
Return of Faulty Goods
If a product is defective within the warranty period, it will be exchanged once we can verify the fault. Please arrange to return the item by contacting us at info@connectit.ie quoting your order number and requesting a returns form. Please note that you are responsible for the cost of returning the item.
We will either exchange or refund you the cost of the product. In some cases, an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered if the product was deemed to be faulty and Standard delivery charged will be refunded if it was paid.
If items returned are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply; they cannot be exchanged or refunded.
We recommend that you back up data stored on any devise prior to sending it back to us as repair or replacement may result in a loss of said data. This includes files stored on hard drives, photos and music stored on mobile devices.
We will not be responsible for any data loss.
How Do I Return My Order?
Prior to returning any goods, please contact our Online Team at info@connectit.ie quoting your order number and requesting a returns form. All goods must be returned in “as new” condition - unopened & unused, in original and undamaged packaging, and accompanied by our returns form, which can be requested from us by emailing info@connectit.ie.
Connect it are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.
Your Consumer Rights
Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act the purchaser of goods has a number of rights, including that;
a) Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
b) Goods must be fit for their purpose – they must do what they are reasonably expected to do;
c) Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.