Reolink TrackMix PoE | 4K Dual-Lens PTZ Camera with Motion Tracking

FAQs for Reolink TrackMix PoE

What is dual-tracking?
Dual-tracking refers to the two ways that a TrackMix camera simultaneously uses to auto track an object in both the wide-angle and zoomed views.

In the panoramic view, which is captured by the camera's wide-angle lens, the camera pans and tilts to keep the detected objects within its field of view; In the zoomed view, which is produced by the two lenses cooperatively, the camera zooms in to the targeted object (which is within the camera's field) to closely follow its movement. It's notable that the TrackMix camera uses advanced technology to restore details and definition to the zoomed-in image, enhancing the image quality.

This can help you track the situation and details at the same time, without manually making the camera pan, tilt or zoom in.

What is hybrid zoom?
Hybrid zoom is a combination of optical zoom and digital zoom. Reolink TrackMix series are equipped with a wide-angle lens and a telephoto lens. First, the wide-angle lens provides digital zoom. Then it switches to the telephoto lens for optical zoom. After that, the telephoto lens zooms in digitally. Thus, compared to digital zoom, hybrid zoom can retain more details and provide sharper images when zooming in.

Where are the recordings stored? Is NVR a must?

The camera can work without an NVR.

1. When it works without an NVR, the recordings can be saved to the micro SD card (purchased separately);
2. When it works with an NVR, the recordings can be saved to the NVR.
Note: (1)For best compatibility, do not use the camera with third-party NVRs.

(2)Although the camera occupies only one channel for recording, it will produce two separate recording files.

Which NVR can work with the camera?

The camera can work with NVRs with the Hw_H3MB18, Hw_N3MB01, Hw_N2MB02, Hw_N5MB01, Hw_N6MB01 and Hw_N7MB01 hardware.

For the NVR with the Hw_H3MB18, Hw_N3MB01, and Hw_N2MB02 hardware, you need to upgrade the NVR's firmware to the latest version for video displaying.
If you want to buy a new compatible NVR, you can check its hardware version on its Specs page before placing the order.

What kind of micro SD card can I use?

This camera supports up to 256GB micro SD cards with FAT32 format and Class 10 read & write speed.

Can I use this camera with Synology?

Yes, this PoE IP camera can work with Synology. There are 2 methods for you to save videos in it.

Method 1 (recommended): You can add this camera to the Synology Surveillance Station. Check this article to learn how to add a camera.
Method 2: You can treat your Synology device as an FTP server. For detailed steps, check How to Set up FTP for Reolink Products.
Please note that by default the wide-angle view will be shown on the Synology. You can manually switch it to the zoomed view. For a dual-view display, make sure the camera can occupy two channels.

Can this camera support time-lapse function?
Yes, the camera supports time-lapse for its wide-angle lens. It can save time-lapse photos and videos to the SD card.

Does my camera support person/vehicle detection?
Yes, this camera supports person/vehicle detection. It can also detects the cat and dog (beta version).

Does the camera support two-way audio?

Yes, the camera supports two-way audio via its built-in mic and speaker. You can not only capture videos with audio recorded but also have real-time communication with people on the camera's end through Reolink App or Client.

Can I turn off the spotlights?

Yes, you can turn off the spotlights manually.
By default, the camera's spotlights are motion activated: it will turn on automatically when a motion is detected. You can turn them off or adjust the brightness to your liking.
Please note that with the spotlights on you can enjoy clear color night vision, but if the spotlights are turned off, you will only see black and white images at night.

Can this camera support smart home like Google Assistant?

Yes, currently, this camera can work with Google Assistant.

How do I use live view and playback?

You can add and set up the camera on Reolink APP/Client. Then click the camera to check the live view and playback of it from anywhere, at any time. Yet, via the App, you can live view in the dual-view display only in fluent mode; Via browsers, you cannot check two views synchronously.
Reolink APP/Client is free of charge and the service is free of subscription.

What Ethernet Cable Do I Need?

The camera supports T-568B connectors and 8-PIN Ethernet cables of CAT5 or higher.

Is a subscription fee required for Reolink PoE cameras?

No, Reolink PoE cameras work well on their own without subscription fees. You can make full use of the person/vehicle/pet detection, local storage, and other functions for free!

Does the camera work with Reolink IoT devices (Reolink Floodlight, etc.)? How can they be linked?

Yes, the camera works with Reolink IoT devices, including Reolink Floodlight PoE/WiFi. The specific functions supported depend on the camera. When Reolink Floodlight is linked to a camera, the floodlight and the built-in siren will be triggered once the camera detects an event.

How can I power up this camera?

There are two methods:
1. Via an Ethernet cable, connect the camera to a PoE NVR, PoE injector, PoE switch, or directly to a router with a PoE port, for both power supply and video signal transmission.
Note: Please make sure that the PoE injector/switch is 802.3at compliant (48V) and supports active mode.
2.Via its DC 12V 2A power adapter for power supply only.