FAQs
What is dual-tracking?
Dual-tracking refers to the two ways that a TrackMix camera simultaneously uses to auto track an object in both the wide-angle and zoomed views.
In the panoramic view, which is captured by the camera's wide-angle lens, the camera pans and tilts to keep the detected objects within its field of view; In the zoomed view, which is produced by the two lenses cooperatively, the camera zooms in to the targeted object (which is within the camera's field) to closely follow its movement. It's notable that the TrackMix camera uses advanced technology to restore details and definition to the zoomed-in image, enhancing the image quality.
This can help you track the situation and details at the same time, without manually making the camera pan, tilt or zoom in.
What is hybrid zoom?
Hybrid zoom is a combination of optical zoom and digital zoom. Reolink TrackMix series are equipped with a wide-angle lens and a telephoto lens. First, the wide-angle lens provides digital zoom. Then it switches to the telephoto lens for optical zoom. After that, the telephoto lens zooms in digitally. Thus, compared to digital zoom, hybrid zoom can retain more details and provide sharper images when zooming in.
How does 4G work on this security camera?
Similar to your mobile phone, cellular security cameras need a SIM card with a data plan to transmit video signals over 3G/4G network.
The common SIM cards offered by carriers like Vodafone can work for Reolink 4G cameras.
Does the camera work on 5G/4G/3G/2G?
The camera works on 4G networks. It also supports 3G, which is not recommended though (since wireless companies are working to retire older network technologies). It does not support 5G or 2G SIM card.
Note: The camera does not support WiFi connection.
Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in 4MP mode for one channel (default bitrate: 3Mbps) will use about 2GB of data. (In 4MP mode, only one channel is available for live feed). If you use 1GB of data to stream live feed in Fluent mode for one channel (default bitrate: 512kbps), you can watch for about 5 hours, while 1GB of data to stream live feed in Fluent mode for two channels at the same time (default bitrate: 512kbps for each) will last for about 2.5 hours. Based on that, you can estimate the data usage to choose the right data plan for you.
What is Reolink View Service? How much data will it consume?
To achieve the full functionality of this 4G security camera, two kinds of data are needed: The data offered by the SIM card is necessary for your device to access the Internet; the data offered by Reolink View Service is necessary for your device's "live viewing" and "playback" on Reolink App/Client.
You can refer to the below table for estimated data usage:
Estimated Data Usage of One Device
| Mainstream (AVG/DAY) | Substream (AVG/DAY) | |
| 1GB/month | 3.33 min/day | 15 min/day |
| 3GB/month | 10 min/day | 45 min/day |
| 5GB/month | 16.67 min/day | 75 min/day |
| 10GB/month | 33.33 min/day | 150 min/day |
| 50GB/month | 166.67 min/day | 750 min/day |
| 100GB/month | 333.33 min/day |
1500 min/day |
- Mainstream: When you live view or playback videos in Clear Mode.
- Substream: When you live view or playback videos in Fluent Mode.
- For example, 3GB/month (3GB data per month) allows you to live view or playback your camera's video for about 10 minutes per day. If you have to view 10+ minutes per day, you may want to choose a view plan with 3GB+ data.
How can I charge this camera? Is the solar panel a must?
Yes. Reolink TrackMix LTE Plus needs a solar panel since the camera itself does not contain any battery. The camera cannot work with any Reolink solar panels other than Reolink Solar Panel Plus (included).
How long does the battery last?
The solar panel of the product comes with a rechargeable battery. Normally, the battery lasts for about 48 hours per charge (Actual use varies based on settings, use conditions and environmental factors.) When the battery level goes down to 10%, the camera will send you a low-battery notification.
Does the camera have an SD card?
No, the camera does not come with a micro SD card built in. But it has a micro SD card slot. This camera supports Max. 256GB micro SD cards with FAT32 format and Class 10 or higher read & write speed.
Can I talk to someone via the Reolink App? (Two-way audio)
Yes, this security camera features two-way audio, which means you can listen and talk to someone in real time with simple clicks in App.
By default, the camera's spotlights and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of spotlights, or customise the siren to your liking.
Please note that with the spotlights on you can enjoy clear colour night vision, but if the spotlights are turned off, you will only see black and white images at night.
Can this camera support time-lapse function?
Yes, the camera can support time-lapse. It can save time-lapse photos and videos to the SD card.
Yes. You can refer to Reolink Cloud to check its available countries.
Note: You can also save motion-triggered video clips into a micro SD card (supports up to 256GB).
It can be used both outdoors and indoors. For outdoor usage, you are strongly recommended to install the camera right under the solar panel for better waterproof effect. For indoor usage, please make sure the solar panel is installed in places where sunlight is sufficient.
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