FAQs

FAQs for Reolink TrackMix (Battery)

What is dual-tracking? 
Dual-tracking refers to the two ways that a TrackMix camera simultaneously uses to auto track an object in both the wide-angle and zoomed views.

In the panoramic view, which is captured by the camera's wide-angle lens, the camera pans and tilts to keep the detected objects within its field of view; In the zoomed view, which is produced by the two lenses cooperatively, the camera zooms in to the targeted object (which is within the camera's field) to closely follow its movement. It's notable that the TrackMix camera uses advanced technology to restore details and definition to the zoomed-in image, enhancing the image quality.

This can help you track the situation and details at the same time, without manually making the camera pan, tilt or zoom in.

What is hybrid zoom?
Hybrid zoom is a combination of optical zoom and digital zoom. Reolink TrackMix series are equipped with a wide-angle lens and a telephoto lens. First, the wide-angle lens provides digital zoom. Then it switches to the telephoto lens for optical zoom. After that, the telephoto lens zooms in digitally. Thus, compared to digital zoom, hybrid zoom can retain more details and provide sharper images when zooming in. 

What Does the PIR Sensor Work for?
PIR sensors are more sensitive to the infrared radiations from humans or animals, and thus can dramatically reduce false alarms caused by fluttering moths or flying twigs.

Its full name is passive infrared sensor. It measures the infrared (IR) light radiating from objects with a temperature above absolute zero. When the amount of infrared radiation changes, it triggers detection.

This camera can be used both indoors and outdoors. It is weatherproof and its operating temperature is from -10°C to 55°C (14°F to 131°F), perfect for outdoor and indoor usage.

Yes, this security camera features two-way audio, which means you can listen and talk to someone in real time with simple clicks in App.

Can this camera support smart home like Google Assistant?
Yes, currently, this camera can work with Google Assistant.

How can I charge this camera? Is the solar panel a must?
You have two charging options (including solar charging):

Option 1. Have the camera connected to a solar panel for non-stop power supply.

(👆Also recommended as the most friendly charging option for the cam's battery.)

Option 2. Charge the camera (with its non-removable battery) via a 5V 2A USB charger. (Please note that it's ok to charge the cam while it's working, but not for long.)

How long does the battery last?
The camera comes with a rechargeable battery. Normally, the battery lasts for about 1-4 weeks per charge (Actual use varies based on settings, use conditions and environmental factors.) When the battery level goes down to 10%, the camera will send you a low-battery notification.

For non-stop power supply, you can connect the camera to a Reolink Solar Panel.

Does my camera support person/vehicle/pet detection?
Yes, this camera supports person/vehicle detection and pet detection (beta). Currently, pet detection is used to detect cats and dogs and is in beta testing.

Can I turn off the spotlights and siren?
Yes, you can turn off the spotlights and siren manually. By default, the camera's spotlights and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of spotlights, or customise the siren to your liking. Please note that with the spotlights on you can enjoy clear colour night vision, but if the spotlights are turned off, you will only see black and white images at night.

Does the camera have an SD card?
No, the camera does not come with a micro SD card built in. But it has a micro SD card slot. This camera supports Max. 128GB micro SD cards with FAT32 format and Class 10 or higher read & write speed.

Can this camera support time-lapse function?
Yes, the camera can support time-lapse. It can save time-lapse photos and videos to the SD card.

Does the camera support cloud storage?
Yes. You can refer to Reolink Cloud to check it available countries. Note: You can also save video clips into a micro SD card (supports up to 128GB).