FAQs

How do I pair the ERIA extended colour strip to the ERIA hub?
Simply plug in the power to your LED strip, the strip would be automatically set into pairing mode please follow the instructions in the ERIA app to initiate searching for the strip. Once the pairing is completed the strip will turn on a green light and it will show up in your app. If the strip does not show up, then please follow the factory reset instructions before trying again.

The ERIA Strip does not light up?
Make sure that you have the connector connected to the strip correct and not upside down, the arrow on the LED strip PCB should be positioned at the same side as the arrow on the connector that runs to your controller.
 
Does the ERIA strip work with HUE?
The strip can be connected with HUE through the ZigBee protocol and can be controlled as any other lamp either by the HUE app or by your voice through Alexa and or Google Assistant.

Simply follow the below steps:
1. Power on your LED strip, and initiate the search for new lights from your HUE app.
2. If the ERIA strip is found it will turn on green and it will show up in your app.
3. If it is not found, please follow the reset procedure before trying again;
4. You reset the ERIA strip by unplugging and repowering the ERIA strip 5 times, it will flash 3 times to confirm that it has been set back to factory default.
You can now try to pair the device again.

Does the ERIA strip works with Homekit?
The ERIA strip does not work with Apple Homekit.
 
How do I pair the ERIA extended colour strip with the Philips HUE hub?
Simply plug in the power to your LED strip, the strip would be automatically set into pairing mode please follow the instructions in the HUE app to add lights and initiate the search.
Once the pairing is completed the strip will turn on a green light and it will show up in your HUE app.
If the strip does not show up, then please follow the factory reset instructions before trying again.
 
How do I pair the ERIA extended colour Strip with SmartThings?
Simply plug in the power to your LED strip, the strip would be automatically set into pairing mode please follow the instructions in the SmartThings app to add lights and initiate the search.
Once the pairing is completed the strip will turn on a green light and it will show up in your SmartThings app.
If the strip does not show up, then please follow the factory reset instructions before trying again.
 
 
How to reset the ERIA extended colour strip back to factory default?
Unplug and re-plug in the power to the controller with the dc connecter 5 times , the strip will then flash 3 times to confirm that it is reset and set back to factory default.
The next time that you insert the power it will be unpaired and set into pairing mode.