FAQs

Does the camera work with my Reolink PoE NVR?
If you want to buy a new one: the currently on-sale NVRs work with all PoE and plug-in WiFi cameras.
If you already have one:
Please first refer to this article for its hardware version.
For the NVR with the hardware N7MB01, N6MB01, or N5MB01, it works with all PoE and plug-in WiFi cameras.
For the NVR with the hardware N2MB02, N3MB01, or H3MB18, it works with all PoE and plug-in WiFi cameras. But you can not have a full-resolution live view of the following cameras: RLC-1212A, RLC-1224A, Reolink Duo 2 PoE, Reolink Duo 2 WiFi, Reolink Duo Floodlight WiFi, Reolink Duo Floodlight PoE.
For the NVR with the rest hardware such as H3MB17, H3MB02, and H3MB16, please refer to Introduction to Hardware Versions of Reolink NVRs for more detailed information.

What is WiFi 6? What are its benefits？
WiFi 6 (802.11ax Protocol) is the newest standard of WiFi technology, known for its faster and more stable wireless connectivity with reduced network latency. It also applied advanced encryption protocol WPA3 to enhance the security of wireless network.

Can this camera connect to non-WiFi 6 routers?
Yes, this camera can connect to non-WiFi 6 routers, but a WiFi 6 router is better recommended for enhanced networking.

Why can't I connect it to 3rd party softwares?
The RTSP and other ports may be disabled by default. You can launch Reolink Client, then go to Device Settings >> Network >> Advanced >> Port Settings to make sure all ports are enabled before using 3rd party softwares.

Can this camera support time-lapse function?
Yes, the camera can support time-lapse. It can save time-lapse photos and videos to the SD card.

Does this camera support person/vehicle detection?
Yes, this camera supports person/vehicle detection. It also supports animal detection.

Can this camera be used outdoors/indoors?
This camera can be used both indoors and outdoors.
It is IP66 certified weatherproof and its operating temperature is from -10°C to 55°C (14°F to 131°F), perfect for outdoor and indoor usage.

Can this camera support smart home like Google Assistant?
Yes, currently, this camera can work with Google Assistant.

How can I power up this camera?
The camera can be powered by a 12V 1A DC power adapter (A 1.2-meter power adaptor and a 4.5m extension cable are shipped with the camera).

What kind of microSD card can I use?
This camera supports up to 256GB microSD cards with FAT32 format and Class 10 read & write speed.

Can I connect the camera to my PoE NVR or PoE NVR system?
Yes, Reolink WiFi cameras can be connected to Reolink PoE NVR in an indirect way. You can follow these steps to connect them:
Step 1: Connect the camera to a wifi router via wifi signals or an ethernet cable, and it needs to be powered via a power adapter.
Step 2: Connect the NVR to the same router by a network cable.
The NVR will pick up all the cameras on the same network.

Can I turn off the spotlights?
Yes, you can turn off the spotlights manually.
By default, the camera's spotlights are motion activated: it will turn on automatically when a motion is detected. You can turn them off or adjust the brightness to your liking.
Please note that with the spotlights on you can enjoy clear color night vision, but if the spotlights are turned off, you will only see black and white images at night.

Does the camera support NAS?
Yes, the camera supports NAS.

What is 3D Zoom? How can I use this function?
3D Zoom is a function that enables the camera to automatically pan, tilt, and zoom in on the specific area that you selected on the screen, without the need for manual control step by step.