FAQs
How to setup your Reolink Go?
Set Reolink Go up with Reolink App. Click here for a step by step guide.
How best to mount the camera?
It is recommended to install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor. And for better motion detection performance, please install the camera angularly.
How does Reolink Go connect to the Internet?
Reolink Go uses 4G LTE cellular network. Like our mobile phone, Reolink Go needs a micro SIM card and cellular data plan before using. A Vodafone V-SIM is included and can be activated with a €4.99 per month subscription in the Vodafone Smart Tech App.
Can Reolink Go connect to WiFi instead of using a SIM card?
Reolink Go only supports 4G/3G cellular network and doesn’t support WiFi connection.
How much data will Reolink Go use?
Data usage of Reolink Go depends on the bitrate you set up. 1 hour of live feed in 1080p mode (default bitrate: 1.5Mbps) will use about 1GB of data. And if you use 1GB of data to stream live feed in Fluent mode (default bitrate: 160kbps), you can watch for 10 hours. Based on that, you can estimate the data usage to choose the right data plan for you.
How long does the battery last?
Reolink Go comes with a 7800mAh rechargeable lithium battery. Normally, the battery lasts for about 1 - 4 weeks based on your settings, usage, network carrier or temperature. We recommend you use the Reolink Solar Panel included to get non-stop power. Reolink Go will send you the low-battery notification if the battery level goes down to 10%.
Note: Reolink Go is not compatible with other brands’ battery.
How does Reolink Go alert you when motion is detected?
When there is the movement, Reolink Go sends push notifications or email alerts to you instantly. The siren or customized voice alerts sounds at the same time to warn off the unwanted. You can set a schedule to decide when to enable or disable motion detection based on your needs.
How does Reolink Go record?
Reolink Go records videos when it is activated by motion. Motion clips are saved in the micro SD card by default (included) or uploaded to Reolink Cloud (if you subscribe). Also, if you want to record clips or take a photo from live video, you can hit Record/Snapshot button via Reolink App. These pictures and videos will be saved in your phone by default, instead of the SD card.
What happens to recorded videos if the SD card is full?
Overwriting of SD card is enabled by default. When the SD card gets full, the newly-recorded videos will replace the existing videos. Overwriting starts from the videos that are saved earliest. The camera support a maximum of 64GB Sized SD card.
Can I add Reolink Go to more than one mobile phones?
Yes, when connected to 4G network, Reolink Go allows 1 user to view streaming in 1080p mode and 7 users to view live feed in Fluent mode at the same time.
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