FAQs for Reolink Duo 2 PoE

What are the advantages of the dual-lens camera?
This dual-lens camera is equipped with two lenses that capture views in 4K Ultra HD from a 180° ultra-wide angle. You don’t need two or more single-lens cameras to monitor a large area. Instead, with only one dual-lens camera you can save installation time and enjoy much broader images with lower distortion. Images from the dual lens are seamlessly merged into one frame both in live view and playback.

Does this camera support person/vehicle/pet detection?

Yes, this camera supports person/vehicle detection and pet detection (beta). Currently, pet detection is used to detect cats and dogs and is in beta testing.

Does the camera support two-way audio?

Yes, the camera supports two-way audio via its built-in mic and speaker. You can not only capture videos with audio recorded but also have real-time communication with people on the camera's end through Reolink App or Client.

Can I turn off the spotlights and siren?

Yes, you can turn off the spotlights and siren manually.
By default, the camera's spotlights and siren are motion activated: they will be turned on automatically when a motion is detected. You can turn them off, adjust the brightness of spotlights, or customize the siren to your liking.
Please note that with the spotlights on you can enjoy clear color night vision, but if the spotlights are turned off, you will only see black and white images at night.

How do I use live view and playback?

You can add and set up the camera on Reolink APP/Client. Then click the camera to check the live view and playback of it from anywhere, at any time.
Reolink APP/Client is free of charge and the service is free of subscription.
Please note that when using live view or playback on Reolink NVR, you may be prompted to switch the preview resolution, and following the prompt is recommended to avoid potential impact on performance.

Can this camera be used outdoors/indoors?

This camera can be used both indoors and outdoors.
It is IP66 certified weatherproof and its operating temperature is from -10°C to 55°C (14°F to 131°F), perfect for outdoor and indoor usage.

How can I power up this camera?

There are two methods:
Method 1. Via an Ethernet cable, connect this camera to a PoE NVR, PoE injector, PoE switch, or directly to a router with a PoE port, for both power supply and video signal transmission.
Note: Please make sure that the PoE injector/switch is 802.3af compliant (48V) and supports active mode.
Method 2.Via a DC 12V 2A power adapter (purchased separately) for power supply only.

Where are the recordings stored? Is NVR a must?

The camera can work without an NVR.
1. When it works without an NVR, the recordings can be saved to the micro SD card (purchased separately);
2. When it works with an NVR, the recordings can be saved to the NVR, and the transmission will use one NVR channel.
Note: For best compatibility, do not use the camera with third-party NVRs.

Which NVR can work with the camera?

The camera can work with NVRs with the Hw_H3MB18, Hw_N3MB01, Hw_N2MB02, Hw_N5MB01, Hw_N6MB01 and Hw_N7MB01 hardware.
For the NVR with the Hw_H3MB18, Hw_N3MB01, and Hw_N2MB02 hardware, you need to upgrade the NVR's firmware to the latest version for video displaying. In such case, the camera can only support up to 6MP video resolution.
For the NVR with the Hw_N5MB01, Hw_N6MB01 and Hw_N7MB01 hardware, the camera's maximum video resolution can be 8MP.
If you want to buy a new compatible NVR, you can check its hardware version on its Specs page before placing the order.

What kind of micro SD card can I use?

This camera supports up to 256GB micro SD cards with FAT32 format and Class 10 read & write speed.

What Ethernet Cable Do I Need?

The camera supports T-568B connectors and 8-PIN Ethernet cables of CAT5 or higher.

Can I use this camera with Synology?

Yes, this PoE IP camera can work with Synology. There are 2 methods for you to save videos in it.
Method 1 (recommended): You can add this camera to the Synology Surveillance Station. Check this article to learn how to add a camera.
Method 2: You can treat your Synology device as an FTP server. For detailed steps, check How to Set up FTP for Reolink Products.

Can this camera support smart home like Google Assistant?

Yes, currently, this camera can work with Google Assistant.

Is a subscription fee required for Reolink PoE cameras?

No, Reolink PoE cameras work well on their own without subscription fees. You can make full use of the person/vehicle/pet detection, local storage, and other functions for free!

Does the camera work with Reolink IoT devices (Reolink Floodlight, etc.)? 
How can they be linked?
Yes, the camera works with Reolink IoT devices, including Reolink Floodlight PoE/WiFi. The specific functions supported depend on the camera. When Reolink Floodlight is linked to a camera, the floodlight and the built-in siren will be triggered once the camera detects an event. 

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