FAQs

FAQs for eufy E20 5" Smart Video Baby Monitor with 2K Pan-Tilt Camera

What situations are suitable for using the battery-powered camera?

The camera works great whether plugged in or running on its 5,000mAh built-in battery, ensuring seamless use during trips or power outages. When using battery power, you can expect about 9 hours of use and around 5.5 hours with night vision.

What detection features does the camera have?

The camera features cry detection, loud noise detection, and temperature monitoring. You can adjust the sensitivity for cry and noise detection with five different levels and set the push notification intervals to avoid frequent disturbances.

How do I update the firmware for the monitor and camera?

Ensure your device is linked to the eufy Baby app.

• Camera: Open the eufy Baby app, and go to Me > My Devices > Settings > About Device > Firmware Update.
• Monitor: On the screen, go to Monitor Settings > About Device > Firmware Update.

What does the Wi-Fi switch do on the camera?

The Wi-Fi switch is there to protect your privacy and security. When it's turned on, the camera connects to your router, letting you view the livestream on the app. If you turn it off, the camera will only connect to the monitor.

What does Smart Connect do on the monitor?

Normally, the monitor connects directly to the camera without Wi-Fi, but the range can be limited. If they're too far apart and the signal weakens, Smart Connect lets them use your home router for a more stable connection.