FAQs

FAQs for Reolink Video Doorbell PoE

What's the difference between Video Doorbell PoE and Video Doorbell WiFi?
Reolink doorbell video camera series has two versions: the PoE version and the WiFi version. The main difference between the two versions lies in their ways of getting network connections.
To get access to the network, Reolink video doorbell PoE needs to use network cables. It can get both the network and power via PoE injector/ PoE NVR by an Ethernet cable. Or it can get network access by connecting to a router via a network cable, and be powered via a 24V 0.5A power adapter, 12~24V AC pre-existing doorbell wiring.
Reolink video doorbell WiFi supports 2.4/5 GHz dual-band WiFi. And you can power it on via a 24V 0.5A power adapter or 12~24V AC pre-existing doorbell wiring. 

Is a subscription fee required for Reolink PoE cameras?
No, Reolink PoE cameras work well on their own without subscription fees. You can make full use of the person/vehicle/pet detection, local storage, and other functions for free!

Does the doorbell work with Reolink IoT devices (Reolink Floodlight, etc.)? How can they be linked?
Yes, the doorbell works with Reolink IoT devices, including Reolink Floodlight PoE/WiFi. The specific functions supported depend on the doorbell.
When Reolink Floodlight is linked to a doorbell, the floodlight and the built-in siren will be triggered once the doorbell detects a person. Click here to see how to link the doorbell to Reolink Floodlight.

Which NVR can work with the doorbell?
The doorbell can work with NVRs with the Hw_H3MB18, Hw_N3MB01, Hw_N2MB02, Hw_N5MB01, Hw_N6MB01 and Hw_N7MB01 hardware.
If you want to buy a new compatible NVR, all of them on sale can work with the doorbell.

Does this doorbell use the same app for remote access as other Reolink products?
Yes. You can check your Reolink Video Doorbell PoE at the same Reolink App as other Reolink products.

Where should I place Reolink Video Doorbell PoE?
You can place the doorbell camera on the entry points of your property such as your front door, and you are recommended to mount it 1.2m high off the ground. A 15° wedge is contained to help set up the right angle or alter the angle.

Does the video doorbell support 24/7 recording?
Yes, you can set Reolink Video Doorbell PoE to record 24/7 continuously to a micro SD card (not included) or an NVR. Or you can set it to record only when a person/motion is detected during the scheduled time periods.

Does Reolink Video Doorbell PoE use batteries?
No, it is hardwired. You need to power it via PoE cable, via power adapter, or via the pre-existing doorbell wiring (12-24V AC; 24V DC).

Can I control the volume of the Chime?
Yes, you can control the volume of the Chime by pressing its button. Initially the volume goes up when you press the button. After the volume reaches the highest, it goes down if you keep pressing the button.
Please note that the settings of the Chime can only be done locally; you can NOT control the Chime via App or Client.

Can I use the Reolink Video Doorbell PoE offline?
Yes. Without the Internet connection, the doorbell camera can still detect motion/person and record videos to the SD card (purchased separately). But it cannot send alerts to your mobile devices and you cannot live view it.
If the chime is connected to the doorbell, it will chime when the doorbell is pressed, regardless of the Internet connection.

Can I use Reolink Video Doorbell PoE with my pre-existing chimes?
No, it does not work with chimes of other brands or pre-existing mechanical chimes. But the doorbell can be powered by the existing wiring from your mechanical chime, which will no longer ring in such circumstances.