FAQs

Can multiple accounts manage a Deco network at the same time?
Currently, one Deco network can be controlled by owner account and manager account, but the multiple accounts can’t manage a Deco network at the same time. Only one user can log into the Deco app at the same time. If you log in while another user is already logged in to the Deco app, the new user will kick out the old one.

Can different Deco models work together?
Yes! All Decos Work Together. Expand Mesh Wi-Fi coverage anytime by simply adding more Decos.

Which wireless devices can I use to set up and manage my Deco network?
Both iOS and Android devices are supported. They must support Bluetooth 4.0 or later version as well. Requirements: iOS 9.0 or later, Android 4.4 or later. 

Can Deco replace my modem or router?
Deco is designed to replace most home routers. If your old router need a modem to access the internet, then Deco should be used together with the existing modem.

Can I use Deco along with my current ISP?
Currently, Deco supports five internet connection types: PPPoE, Static IP, Dynamic IP, PPTP, and L2TP. That means Deco can work with most ISPs.

Can I connect my device to Deco?
Deco supports both wired and wireless connections. For wireless devices, you only need to find Deco's Wi-Fi name on the client and connect with the Wi-Fi password. You can also connect a device to the Deco network via an Ethernet cable, including PC, printers, TVs, etc. Each Deco provides two Ethernet ports on the back for wired devices. You can also connect a switch to the Ethernet port to expand the wired connections.

Can I manage my Deco network remotely?
Yes! After successfully binding Deco units to a TP-Link ID, users can manage a Deco network via the Deco app on their smartphone or tablet, even outside the house.

Does Deco support MU-MIMO? 

Model	2.4G	5G
Deco X60	2x2 MU-MIMO	4x4 MU-MIMO
Deco X20	2x2 MU-MIMO	2x2 MU-MIMO
Deco M5/P7/M9Plus/ E3/E4/M3/M4/S4	/	2x2 MU-MIMO

What’s isolation function on Deco?
The isolation feature on Deco is AP isolation. If the function is enabled, the clients connected to the main network and guest network will not be able to access each other.