FAQs

I-rail, requirements: Bottom width ≥ 10 mm, and the bottom surface should be kept flat with no protrusions and the circular arc bottom surface is not supported.
Caution: There must be no protrusions or steps on the rail caused by installing connecting devices.

The maximum bearing capacity is 12 kg with U-rails and rods, and about 8 kg with I-rails. The actual bearing capacity will be affected by factors such as wear of curtain rings, aging of rails and dirtiness.

Why can't the curtains be fully opened or closed after the curtain driver is hung on the rail and clasped?
After the curtain driver is hung on the rail and clasped, it is necessary to set the route for it via the Aqara Home app or with the button on it.

After the curtain driver is clasped in place, the buzzer will beep twice.
When you view from the side, the body of the curtain driver should be perpendicular to the bottom of the guide rail, and the drive wheel should not be stuck in the U-rail groove.
You may shake the curtains gently by hand. If the position and posture of the curtains can't be changed easily, it shows that the curtain driver is clasped in place.

Can I pull the curtains directly by hand to stop them halfway while the curtain driver is running?
The curtains will stop, but it may cause damage to the curtain due to the strong strength of the curtain driver drive wheel.Please reset the route for the curtain driver after you stop the curtains by pulling.

Is it normal for the curtain driver to rebound after running to the ending point?Yes, it is normal.

Does the curtain driver need to be used with a gateway device?
Yes, a hub with zigbee 3.0 function is needed.

Given the situation where the length of the track/rod is 1.5m, the weight of the curtain is 12kg, and the device is scheduled to open and close the curtain once a day, the curtain driver can run for around 9 - 10 month.
PS: the battery life can be influnced by the friction between the curtain and the track.