FAQs for Aqara Camera Hub G3 

Why the other AI functions cannot be available after the gesture recognition is enabled?
After the gesture recognition is enabled, it will consume more hardware computing resources, so the face, human shape and pet recognition and other automations related to PTZ are not available. If you disable gesture recognition, other AI functions are available.

Why are event messages and alarm videos not reported and recorded after the gesture recognition is enabled?
Gesture recognition function can be used as the execution condition of automatic control. It can achieve the linkage control of accessory by making a specified static gesture in front of the camera. It is the behavior initiated by the user, and it is not reported as an alarm event or recorded video.

What can we do with face recognition? How to enable it?
1.Face recognition can be used as the condition of family alert or automatic execution to realize the functions of reporting alarm information and triggering execution automation when detecting unfamiliar or marked faces.

2.Using face recognition for the first time, the Aqara Home APP will guide users to add and synchronize face information to the camera. Face information is stored in the cloud server in the unit of family. Users can synchronize face information to multiple G3 cameras to realize batch operation, and can also add and import faces in the app's setting option. Users can delete face information on their own initiative, and all uploaded face information will be cleared after reset.

Can AI function be used in night vision mode?
Gesture, face, human and pet recognition algorithms all rely on image colour information. In night vision mode, the video is grey image, which will affect the effect of AI recognition. It is recommended to experience them only in colour mode.

What is the network transmission bandwidth required by the camera?
Aqara Camera Hub G3 applies the variable bitrate technology to ensure the 2K Full HD video under various working conditions, and the maximal bitrate is 3.5Mbps when the camera is rotating. To ensure smooth remote viewing, the uplink and downlink bandwidth are required to be higher than that bitrate.

Why the PTZ cannot be rotated to the limit position via the app?
The manual adjustment to the position of the PTZ in the power-on state will lead to the position memory disturbance of the camera. The PTZ can be rotated to the limit position after clicking the one-button PTZ calibration in the Settings - PTZ Settings.

What is the maximum capacity of external memory card supported by the camera? Can the camera save the videos on MicroSD card even if it is disconnected from the network?

1. The camera supports 128GB MicroSD card and supports the exFat and FAT32 formats
2. Yes. After the device connects to the network successfully, the videos to be saved on the MicroSD card can still be recorded in case of any network disconnection, but these videos saved on the MicroSD card cannot be viewed remotely via app.

 

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