Description
FAQs for Eufy Baby Monitor E21
What situations are suitable for using the battery-powered camera?
The camera works great whether plugged in or running on its 5,000mAh built-in battery, ensuring seamless use during trips or power outages. When using battery power, you can expect about 9 hours of use and around 5.5 hours with night vision.
What detection features does the camera have?
The camera features cry detection, loud noise detection, and temperature monitoring. You can adjust the sensitivity for cry and noise detection with five different levels and set the push notification intervals to avoid frequent disturbances.
How do I update the firmware for the monitor and camera?
Ensure your device is linked to the eufy Baby app.
- Camera: Open the eufy Baby app, and go to Me > My Devices > Settings > About Device > Firmware Update.
- Monitor: On the screen, go to Monitor Settings > About Device > Firmware Update.
What does the Wi-Fi switch do on the camera?
The Wi-Fi switch is there to protect your privacy and security. When it's turned on, the camera connects to your router, letting you view the livestream on the app. If you turn it off, the camera will only connect to the monitor.
What does Smart Connect do on the monitor?
Normally, the monitor connects directly to the camera without Wi-Fi, but the range can be limited. If they're too far apart and the signal weakens, Smart Connect lets them use your home router for a more stable connection.
Shipping: All orders are shipped from within the Republic of Ireland with free delivery on orders over €100. €5.99 for order under €100.
Packages are generally dispatched the next day after receipt of payment and are shipped via An Post Express postage. We now also ship to Northern Ireland for a fee of €9.99 for orders under €100 and free for orders over €100.
Delivery Time - Ireland:
Please allow 1-5 working days for delivery within Ireland but generally* you will receive next day if the order is placed before 3pm Monday to Thursday.
*Not guaranteed.
Returns: We operate a 14 day change of mind refund policy provided goods are returned unused, in original packaging, in original condition and accompanied by proof of purchase. It is our policy to return goods to the purchaser if we suspect that any product has been used.
See full returns and faulty policy here.
Prior to returning any goods, please contact our Online Team at info@connectit.ie who will guide you through our returns process.