Description
Shipping: All orders are shipped from within the Republic of Ireland with free delivery on orders over €100. €5.99 for order under €100.
Packages are generally dispatched the next day after receipt of payment and are shipped via An Post Express postage. We now also ship to Northern Ireland for a fee of €9.99 and mainland UK for a fee of €14.99.
Delivery Time - Ireland:
Please allow 1-3 working days for delivery within Ireland but generally* you will receive next day if the order is placed before 3pm Monday to Thursday.
*Not guaranteed.
Delivery Time - UK:
Please allow up to 5-7 working days for delivery to the UK.
Returns: We operate a 14 day change of mind refund policy provided goods are returned unused, in original packaging, in original condition and accompanied by proof of purchase. It is our policy to return goods to the purchaser if we suspect that any product has been used.
See full returns and faulty policy here.
Prior to returning any goods, please contact our Online Team at info@connectit.ie who will guide you through our returns process.
Technical Specs for eufy RoboVac E20
FAQs for eufy RoboVac E20
Suction Adjustment: Use Turbo or Max mode and set a 15-minute self-emptying frequency in the eufy Clean App, especially for homes with pets or children.
Cleaning Frequency: For heavy debris or pet hair, select the target area and schedule a double clean via the app.
Carpet Cleaning: On first use, go to Edit Map > Carpet Edit in the app to mark carpeted areas for improved cleaning.
Use Additional Tools: Use the cordless stick vacuum with the dusting/crevice or 2-in-1 combination tool to clean wall edges, corners, and sofas. Use the floor brush head tool to clean under furniture and carpets where the robot cannot reach.
Accessories Maintenance: Regularly clean and replace the robot's accessories to maintain optimal performance.
Base Station Placement: Place the base station on a hard, flat surface with the dock assist mat underneath. Ensure the robot can return smoothly to the base.
Power Connection: Verify that the base station is plugged in. When properly connected, the station's light should turn white.
For Pet Owners: Set the self-emptying frequency to 15-minute intervals to handle pet hair more effectively.
Manual Self-Emptying: Use the eufy Clean App to trigger manual self-emptying.
Noise Advisory: The self-emptying process can be noisy. To avoid disturbances during sleep, activate the Do Not Disturb option in the app.
The 3-in-1 E20 uses laser radar and front/side sensors to identify obstacles and carpets for efficient navigation. Follow these tips to avoid interruptions:
Clear the Floor: Remove objects like wires, toys, socks, and clothes to prevent the vacuum from getting stuck.
Secure Carpet Edges: Fix the edges of thin carpets to avoid tangling or folding.
Set No-Go Zones: Use the app to create no-go zones for furniture shorter than 120mm or carpets/mats thicker than 25mm. Clean these areas using the cordless stick vacuum with the floor brush head tool.
The 3-in-1 E20 can clean multiple floors with one Omni Station. Here's how to optimize multi-floor use:
Use the Cordless Stick Vacuum: The 3-in-1 E20 is detachable. To clean another floor, remove the cordless stick vacuum and attach the floor brush head.
Move the Robot: Move the robot to the new floor, create a map via the app, and press Clean to begin. This improves cleaning efficiency.
Note on Positioning: Since the base station remains on the original floor, the robot may display a positioning error or report it can't find the base station. This is normal. To streamline multi-floor use, consider purchasing an additional base station from eufy.