The following products support 2.4/5 GHz Wi-Fi network mode; DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz / Sports camera S5 Plus support 2.4 GHz & 5 GHz / Router W3 support dual band 2.4 GHz and 5 GHz.
All other security cameras support only 2.4 GHz Wi-Fi network mode.
For optimal setup experience, we strongly suggest you use 2 different SSID for 2.4 GHz and 5 GHz.
This is caused by the mobile device reaching its maximum network bandwidth. Ensure that you close all applications utilising network traffic on your mobile device.
How do I download the recorded video clips?
You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the record icon to start the manual recording. Once the recordings have been completed, your video will be saved to “my album” on your EZVIZ mobile app.
1) Check the installation orientation for the MicroSD card. Ensure that you have installed the memory card in the correct orientation.
2) Refresh the home page to update the device list.
3) Go to check the storage status, if the memory card status displays as “Uninitialized”, tap to initialize it. The status will then change to “Normal”. Then you can start recording any event triggered video in the camera such as motion detection.